Database Strain Due to High Usage Volume

Incident Report for i360

Resolved

The switch to an instance with additional capacity has been completed successfully and we are seeing applications return to normal performance.

Posted Apr 14, 2022 - 12:52 EDT

Identified

Client usage volume increased significantly today, resulting in database strain that is impacting some of our applications. Our infrastructure team is currently working to scale up our databases to alleviate this strain. We expect the issues to subside by 1:30pm ET.

Posted Apr 14, 2022 - 12:39 EDT

This incident affected: i360 Walk (iOS, Android) and i360 Portal v4 (Basic Search, Advanced Search, Survey Builder, Survey Publishing).